The Autopay Portal is the transaction portal of the Autopay payment gateway, where you will find all the information about the transactions carried out in your shop and a range of other important data.
If you want to learn how to use the Autopay portal - follow the instructions below. If you have questions that are not answered here - please follow the instructions below. consult our knowledge base , where we explain the most important issues.
To log in to the Autopay portal:
Go to portal.autopay.eu/panel
Fill in your login and password, then click Log in.
Suggestion!
If you do not remember the correct password, click Password reminder and enter your login.
This will send an email to your inbox with a link to change your password.
If you cannot find it - check SPAM and other folders.
Important: Also make sure you log in using the correct address:
If you have logged into the previous version of the Administration Panel up to now, please use the
links:
Once logged in, you have access to the most important information about your shop.
From this level, you can view your current balance, create a payment link and familiarise yourself with
system messages and available special offers.
Important! If you have not configured your shop pay attention to the information available in the
Configure your service data tile. To discover the configuration key you will need to enter the
authorisation code you will receive in an SMS message.
To generate a link, click Create link available on the Start tab.
In the next step, complete the form and confirm with the button Create and send a link.
Once approved, the payment link will be sent to your customer at the email address provided. You can also copy it and hand it in personally.
This is the tab where you will find all the data on transactions that have been carried out with
the gateway, over the selected time period.
To access the list of transactions, select the following tab from the top menu Transactions. There you can
filter the visible information by selecting the date range or currency you are interested in. You can enter
a specific date range or select an additional filter that helps to display transactions by their
start date or payment date. It is worth using these mechanisms, as they make
searching easier - especially if there are multiple payments ordered in the shop.
Using the filters below, you can easily search the summary of transactions:
Suggestion!
If you do not select any filter, the portal will display all generated transactions.
The transactions were divided into four types.
Transactions can take on one of three statuses:
Using the filters below, you can easily search the summary of transactions:
You can also sort your transactions by amount and date using the arrows next to the relevant columns.
Important: Transaction history is available up to one year back.
To access the details of the transaction click on ID Autopay the transaction of your choice.
When the user clicks on a transaction, he or she is presented with a view of its details.
It can also expand the tabs with start-up parameters and ITN messages
Reimbursement is possible from the transaction details level. To order it, click the Order
Refund button and then confirm this operation.
If the refund is feasible, i.e. for example, the balance allows it or the transaction
has not previously been subject to a full refund, the operation will be confirmed with the message "The refund
has been made".
Refunds in most cases can be ordered within one year from the date of receipt of the input transaction.
Exceptions are payment channels i.e. BLIK and card payments, where refunds can be ordered up to 6 months from
receipt of the input transaction.
This is the tab where you will find all your balance data. Here you can check
your current balance, top-ups, withdrawals and check your top-up and withdrawal history.
To top up your balance, click Recharge and complete the form, then click Create link.
In the next step, click the Pay button to be redirected to the payment gateway or copy
the link and paste it in your browser.
Suggestion!
Top-ups are only possible for PLN currency.
To withdraw funds, enter the amount and click on the Pay.
Once the operation is confirmed, your balance will be reduced by the specified amount and the funds will be
transferred to your bank account.
In your top-up history, you can check your top-ups and balance withdrawals.
In order to efficiently search for the data you are interested in, you can use additional filters, i.e. dates, amounts,
payment statuses, as well as search for top-ups alone or withdrawals alone.
The service settings include information on bank accounts,
technical configuration and card statuses.
The My Accounts section provides information on bank accounts for a particular currency.
In the absence of a verified account, the Pending section also shows a button to pay
a verification transfer.
Would you like to add support for a new currency to your shop? Then get in touch with us! Contact details
can be found in the Help.
Detailed information about the service can be found here.
After clicking on the 'Edit' button, you can change the platform you are using.
Suggestion!
If you are changing platforms to a different/dedicated system you will need to provide the addresses for the payment return and receipt of the ITN notification. You can find more information about return addresses and ITNs at our website.
If you need additional assistance with the configuration of your service please contact us via platnosci@autopay.pl.
The statuses of card payments can be found here.
The statuses are divided into Positive, Negative and Pending. If you would like more information
on the status of the cards please contact
platnosci@autopay.pl.
The documents section is accessible from the side menu. Once selected, you will be able to access the most important information on recent documents, i.e. invoices, reports and regulations.
The section is accessible from the top menu. In this section you will find the Contact, Instructions and
Privacy Policy tabs.
When you enter the Contact tab, the contact information for Autopay is displayed. You can also get quick answers to your questions and ask our ChatBot.
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